Privacy Policy & Terms - Job Made Easy

1. Introduction

Job Made Easy ("JME," "we," "our," or "us") provides a mobile and web-based application designed to help service professionals organize jobs, customer information, and daily work more efficiently.

This Privacy Policy explains:

What information we collect
How we use it
How we protect it
The choices and rights available to you

JME is designed to reduce operational friction - not to extract data. We collect only the information necessary to provide, operate, and improve the service, and we architect the platform without advertising SDKs, cross-app tracking technologies, or data-brokering mechanisms.

2. Information We Collect

2.1 Information You Provide

We collect information you knowingly provide when using JME, including:

Account Information Name, email address, phone number.

Business & Job Data Customer contact information entered by you, job notes and descriptions, photos you attach to job records, dictated or typed notes.

You control the content you upload. Customer and job data you enter is processed solely to provide, maintain, and improve the service, and to comply with applicable legal obligations.

For customer data you upload, you act as the data controller, and JME acts as a service provider/processor, processing such data only on your instructions and for the limited purposes described in this Policy.

2.2 Information Collected Automatically

Location Information Precise location collected only when you actively use map or routing features to display job sites and calculate travel time. Not collected in the background or when the app is closed. Shared only with mapping service providers for rendering. You may disable location access in device settings.

Usage & Analytics Data Feature usage, navigation events, session duration, and performance metrics. Used only to improve reliability and usability, not for advertising or profiling.

Diagnostics Crash logs, error reports, device type, and OS version to maintain stability and reliability.

2.3 Information We Do Not Collect

Payment or financial information
Advertising identifiers or cross-app tracking data
Background location data
Sensitive personal attributes (health data, biometrics, political views, religious beliefs, etc.)
Data for advertising or marketing profiling
Contacts or photos outside what you explicitly attach to job records

JME does not sell personal data and does not share data for advertising purposes.

3. How We Use Information

Provide and operate the JME application
Store and organize job-related data at your direction
Enable features such as photo attachments, dictation, mapping, and routing
Display job locations and calculate travel time
Improve product reliability, usability, and performance
Provide customer support and respond to inquiries
Comply with legal and regulatory obligations

We do not use your data for advertising or purposes unrelated to providing the service.

4. Legal Basis for Processing (GDPR & Similar Laws)

For users in the European Economic Area (EEA), United Kingdom, and jurisdictions with similar privacy laws, we process personal data based on:

Contractual necessity - to provide the service you request
Legitimate interests - to operate, secure, and improve JME in a privacy-respectful manner
Consent - for optional features such as notifications or location access

You may withdraw consent at any time through device or account settings.

5. Third-Party Service Providers

We use trusted third-party service providers to operate JME, including providers for:

Cloud hosting and infrastructure
Analytics and performance monitoring
Crash reporting and diagnostics
Mapping and routing services

These providers process data only on our instructions, are bound by confidentiality and security obligations, and do not use your data for their own independent purposes. A current list of subprocessors may be available at request. App store operators (such as Apple and Google) may access limited metadata during standard app review and distribution processes.

6. Data Storage & Security

We implement reasonable technical and organizational safeguards, including:

Encrypted connections (TLS/SSL)
Secure credential handling
Role-based internal access controls
Separation of development and production systems
Periodic security reviews

No system is perfectly secure. You are responsible for maintaining the confidentiality of your account credentials.

7. Data Retention

Active accounts: Data retained while your account is active and as needed to provide the service
Deleted accounts: Personal data deleted within 30 days of a verified deletion request, unless retention is required by law
Backups: Encrypted backups may persist for up to 90 days
Analytics: Aggregated and anonymized analytics data may be retained indefinitely

Retention may occur where required for legal, compliance, dispute resolution, or security purposes.

8. Your Privacy Rights

8.1 General Rights

Access your personal data
Correct inaccurate or incomplete data
Request deletion of your data
Restrict or object to certain processing
Receive a portable copy of your data
Withdraw consent where processing is based on consent
Exercise your rights without discrimination

We may require reasonable verification of identity before fulfilling requests.

8.2 Oregon Consumer Privacy Act (OCPA)

Oregon residents have additional rights, including the right to confirm whether we process personal data and to appeal decisions regarding privacy requests. JME does not sell personal data.

8.3 GDPR Rights (EEA / UK)

EEA and UK users may lodge a complaint with their local data protection authority.

8.4 Exercising Your Rights

You may submit requests through:

In-app account settings
https://myjobmadeeasy.com/privacy-request
[email protected]

We respond within legally required timeframes.

9. Account Deletion

You may delete your account at any time via:

In-app settings
https://myjobmadeeasy.com/delete-account

Deletion is permanent and cannot be undone.

10. Children's Privacy

JME is not intended for individuals under 16. We do not knowingly collect personal data from children under 16.

11. International Data Transfers

Where data is transferred internationally, we rely on appropriate safeguards, including standard contractual clauses or adequacy mechanisms.

12. Changes to This Policy

Material changes will be communicated via in-app notice, email, or website posting. Continued use constitutes acceptance.

13. Contact

Privacy: [email protected]
Support: [email protected]